Privacy Policy
Last updated:
Introduction
Gracefulmerchant ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gracefulmerchant.world or place orders for our handmade cards and printed materials. We comply with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs).
Advertising and Third-Party Services
Our website may display third-party advertising (for example, through Google Ads or similar platforms). Those advertisers may use cookies and similar technologies to show you relevant ads. We do not control the data practices of third-party advertisers; their use of information is governed by their own privacy policies. For more detail on cookies and how to manage them, see our Cookies Policy.
Information We Collect
We collect information you provide directly when ordering handmade cards, custom invitations, or printed stationery:
- Contact Information: Name, email address, phone number, and delivery address for card and printed materials orders
- Order Details: Product preferences, custom design requirements, paper choices, and printing specifications
- Payment Information: Processed securely through third-party payment providers for card and stationery purchases
- Communication Records: Messages sent through our contact form regarding custom card designs or enquiries
How We Use Your Information
We use collected information for purposes related to handmade cards and printed materials:
- Process and fulfil orders for greeting cards, invitations, and stationery
- Create custom card designs according to your specifications
- Communicate about order status, design approvals, and delivery updates
- Respond to enquiries about our paper products and printing services
- Improve our card design offerings and customer experience
- Send updates about new card collections (with your consent)
Information Sharing
We do not sell your personal information. We may share information with:
- Delivery Partners: To ship your handmade cards and printed materials
- Payment Processors: To securely process transactions
- Printing Partners: When specialised printing techniques are required for your order
- Advertising or Analytics Providers: When we use third-party advertising or analytics (e.g. cookies); such providers have their own privacy policies
- Legal Requirements: When required by law or to protect our rights
If we disclose personal information overseas, we will ensure that the recipient provides comparable protection to that under New Zealand law, or we will inform you and obtain your authorisation where the Privacy Act 2020 requires it.
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is completely secure. We strive to protect your data but cannot guarantee absolute security.
Your Rights
Under the Privacy Act 2020 (New Zealand), you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your information where we are not required to retain it by law
- Opt out of marketing communications
If you are not satisfied with how we have handled your personal information, you may make a complaint to the Office of the Privacy Commissioner (New Zealand): privacy.org.nz.
Privacy Breaches
If a privacy breach occurs that has caused serious harm (or is likely to do so), we will notify the Office of the Privacy Commissioner as required by the Privacy Act 2020 and will notify affected individuals as soon as practicable.
Data Retention
We retain order information for handmade cards and printed materials for accounting and legal purposes. Design files for custom cards may be kept to facilitate reorders. You may request deletion of your data at any time.
Contact Us
For privacy-related enquiries, contact us at:
Gracefulmerchant
219 Cameron Road, Tauranga 3110, New Zealand
Email: clients@gracefulmerchant.world
Phone: +64 800 252 537